Shipping policy

Shipping & Delivery Policy — STOA HOME DESIGN (U.S. & U.K.)

At STOA HOME DESIGN, we strive to provide a transparent, reliable, and secure shopping experience. Our Shipping & Delivery Policy follows best practices in the U.S. and U.K. markets to ensure clarity and trust at every step, and reflects the requirements of the U.K. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable.

🚚 Delivery Timeframes

Delivery times vary depending on your shipping destination, selected carrier, and product availability.

  • Standard Delivery: typically 3–10 business days after payment confirmation.
  • Express Delivery (when available): 2–5 business days.
  • Pre-order or made-to-order items: estimated delivery times will be clearly stated on the product page.

⚠️ Estimated delivery dates shown at checkout are approximations and may change due to external factors such as weather, holidays, or carrier delays.

For U.K. customers, unless a different delivery date is agreed at checkout, we will deliver your order without undue delay and in any event within 30 calendar days of the day after you place your order, as required by U.K. law.

🌎 Shipping Areas

We currently ship to all U.S. states and territories, including Hawaii, Alaska, and Puerto Rico, as well as to the United Kingdom and Brazil. International shipping is available to select countries; eligibility and delivery estimates are displayed at checkout.

🎁 Free Shipping

All orders on our site ship completely free of charge — there are no delivery fees added at checkout, regardless of order value or destination. The applicable customs, duties, and import taxes (where relevant) are calculated and included separately, as described below.

📦 Order Processing & Tracking

All orders include tracking information, which will be sent via email as soon as the order ships.

  • Processing time: 1–3 business days after payment confirmation.
  • Peak periods or special products: processing may take up to 5 business days.
  • Orders with multiple items may ship separately for faster delivery. Each shipment will have its own tracking code.

You can track your order anytime using the tracking link provided in your confirmation email.

🏠 Address Accuracy & Responsibility

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address or failed delivery attempts, reshipping fees may apply, as the original shipment was provided free of charge on the basis of a correctly supplied address.

📭 Delivery Attempts

Carriers typically make two to three delivery attempts. If no one is available to receive the package, it may be held at a local facility or returned to us. Returned orders due to failed delivery attempts (where the address was correct and attempts were properly made) can be resent upon payment of a new shipping fee.

📦 Lost or Delayed Shipments

If your order is delayed or lost in transit, please contact us at hello@stoahomedesign.com. After confirmation from the carrier, we will:

  • Reship the item (if available), or
  • Issue a full refund to your original payment method.

U.K. customers: if delivery is significantly delayed beyond the 30-day period referred to above, and delivery was essential to the timing of your order or you have told us this in advance, you may be entitled to cancel your order and receive a full refund under the Consumer Contracts Regulations 2013.

📬 Marked as "Delivered" but Not Received

If your tracking shows "delivered" but you haven't received your order:

  • Contact us within 7 calendar days of the marked delivery date.
  • We'll open an investigation with the carrier, which may take up to 10–15 business days.

If confirmed lost or misdelivered, we'll reship or refund the order accordingly.

🔎 Receiving & Inspection

Please inspect your order immediately upon delivery. If the package appears damaged or tampered with, do not accept it and notify the carrier immediately. For damaged, missing, or incorrect items, contact us within 7 calendar days of delivery at hello@stoahomedesign.com.

U.K. customers retain their statutory rights under the Consumer Rights Act 2015 for goods that arrive damaged or not as described, regardless of this notification window — see our Return & Exchange Policy for details.

🌐 Customs, Duties & Import Taxes (for International Orders)

For international shipments, all customs duties, tariffs, and import taxes are included in your checkout price. You will not be charged any additional fees upon delivery. STOA HOME DESIGN assumes full responsibility for these costs.

💬 Contact & Support

For any questions or assistance related to shipping and delivery, please contact:

Email: hello@stoahomedesign.com

Last updated: 09/18/2026